Clear, considered care.

Cancellation and rescheduling

You may cancel or reschedule without a fee when you contact Sofi Art Brows at least 24 hours before your appointment.

For a permanent makeup consultation cancelled or rescheduled less than 24 hours before the appointment, or missed without notice, the CA$25 consultation payment is not refundable.

For another service cancelled or rescheduled less than 24 hours before the appointment, or missed without notice, a fee equal to 20% of the booked service price must be paid before another appointment can be confirmed. For Mini Tattoos, the fee is calculated from the booked initial hour.

To cancel or reschedule, contact Sofiia at 825-288-5145 or sofiya.illina@gmail.com.

Privacy policy

Sofi Art Brows collects only the information reasonably needed to arrange and provide services, communicate with clients, assess treatment suitability, document informed consent, process consultation payments, and meet legal or accounting obligations.

This information may include your name, contact details, appointment information, intake answers, relevant health information, consent record, and payment status. Card numbers and security codes are processed by Square and are not collected by the Sofi Art Brows website.

Information is used only for the purposes explained when it is collected. It may be shared with service providers that support booking, secure hosting, email and SMS delivery, calendar synchronization, and payment processing. These providers include Railway, Resend, Twilio, Google Calendar, and Square when the related feature is enabled. They receive only the information needed to provide their service.

Reasonable safeguards are used to protect personal information. Information is retained only as long as reasonably required for treatment records, business, legal, and accounting purposes, then securely deleted or anonymized.

You may request access to, correction of, or withdrawal of consent for your personal information, subject to legal and record-keeping requirements. Contact the privacy responsible person, Sofiia Zamlinska, at sofiya.illina@gmail.com.

If a privacy concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

Consent and treatment information

Before confirming an appointment, clients must complete the intake questions, confirm that their answers are accurate, and accept the service agreement and informed consent. An answer that may affect treatment suitability pauses online booking for personal review by Sofiia.

Consent may be withdrawn before treatment by contacting Sofi Art Brows. Withdrawing consent may mean that the requested service cannot be provided.